Sheffield (S3)
£28,000 per annum
Monday to Friday, 9:00am - 5:00pm
Full-time, Permanent
The Opportunity
We are currently recruiting for a Retentions Advisor to join a growing business based in Sheffield (S3). This is a fantastic opportunity for someone with a background in customer service, sales, or retentions who enjoys building relationships and turning challenging conversations into positive outcomes.
You'll play a key role in retaining customers, understanding their needs, and providing solutions that add real value.
Key Responsibilities:
Managing inbound and outbound calls with customers looking to cancel or review services
Handling objections confidently and professionally to retain customers
Identifying customer needs and offering suitable solutions or alternatives
Building strong relationships to improve customer loyalty and satisfaction
Working towards retention and performance targets within a KPI-driven environment
Accurately updating customer records and systems
Collaborating with internal teams to resolve issues and improve the customer journeyWhat We're Looking For:
Previous experience in retentions, sales, or a target-driven customer service role
Strong communication and negotiation skills
Ability to handle challenging conversations with confidence and empathy
A resilient and positive mindset
Good organisational skills and attention to detail
Comfortable working towards targets and KPIsWhat's on Offer:
Salary of £28,000 Per Annum
Monday to Friday working hours - no weekends
Supportive and friendly team environment
Ongoing training and development
Opportunities for progression within the businessHow to Apply
If you're interested in this opportunity, please apply with your most up-to-date CV or get in touch for more information.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Salary description
£28000.00 - £28000.00 per year