Operations Reporting Service Analyst

Operations Reporting Service Analyst (Contract)

Client: RX

📍 Location: Richmond (Hybrid – 2 days onsite, Wednesday anchor day)

🏢 Department: IT Operations

📄 Contract: Initial contract through to end of year (with strong potential for extension)

Important – Please Read Before Applying

This role requires hands‑on BAU support capability within enterprise reporting platforms.

Applicants without recent involvement supporting Oracle reporting technologies and Power BI in a live production environment will not be considered.

This is not a BI developer, data analyst, or project‑only role.

The Role

RX is seeking an Operations Reporting Service Analyst to support the operational stability, governance, and reliability of enterprise reporting and BI platforms. This is a service‑operations‑focused position, working across business users, data teams, vendors, and technical support functions.

You will play a central role in ensuring reporting platforms remain available, performant, and well governed in a fast‑paced enterprise environment.

Key Responsibilities

Own BAU support for enterprise reporting platforms and integrations
Maintain availability, performance, and operational stability
Coordinate incident resolution across internal teams and external vendors
Run incident, problem, and change processes aligned to ITIL
Participate in Major Incident Management, RCA, CAB, and release planning
Monitor data refresh cycles, batch jobs, and reporting availability
Create and maintain runbooks, SOPs, and escalation documentation
Act as a liaison between business users and technical support teams
Support audit, compliance, disaster recovery, and business continuity activities

Platforms in Scope

Oracle OBIEE
Hyperion (EPM, FDMEE, DRM)
Microsoft Power BI
Enterprise Data Warehouse & ETL processes (ODI)

Mandatory Background – Applications Without This Will Not Be Progressed

You must bring:

A 3–6 year track record in Application Support, Service Operations, or Reporting Platform Support
Direct BAU involvement with at least TWO of the following platforms:
Oracle OBIEE
Hyperion (EPM / FDMEE / DRM)
Microsoft Power BI
Proven capability working within an ITIL‑driven support organisation
Exposure to enterprise‑scale reporting or BI platforms
Strong stakeholder communication capability across business users, vendors, and technical teamsApplicants who do not meet the above criteria should not apply.

Advantageous (Not Essential)

Oracle Database and Oracle Applications exposure
OCI, Oracle EBS, SOA, IDCS, Apigee
Source systems such as Eloqua or Salesforce
ITSM tools such as ServiceNow or Jira

Why Join RX

Support business‑critical reporting platforms used across the organisation
Operate within a structured, enterprise IT environment
Hybrid working with a consistent onsite rhythm
Contract initially through end of year, with strong extension potential

Job Title: Operations Reporting Service Analyst

Location: Richmond, UK

Job Type: Contract

Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. (phone number removed). Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at (url removed)>
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