Customer Service Advisor

Customer Service Advisor - £25,000 Per Annum - £31,000 Per Annum

Location: Haverthwaite
Hours: Monday to Friday, 9:00am - 5:00pm
Contract: Full-time, Permanent

Overview

We are recruiting for a Customer Service Advisor to join a well-established manufacturing business based in Haverthwaite. This is an excellent opportunity to join a supportive team, acting as a key point of contact for customers and ensuring a high level of service is delivered at all times.

You will be responsible for managing customer enquiries, processing orders, and supporting the wider business to ensure smooth and efficient operations.

Key Responsibilities

Acting as the first point of contact for customer enquiries via phone and email
Processing customer orders accurately and efficiently
Providing updates on orders, deliveries, and product availability
Handling customer queries, complaints, and resolving issues in a timely manner
Building strong relationships with customers to ensure satisfaction and repeat business
Liaising with internal departments including production and logistics
Maintaining accurate customer records and updating internal systems
Supporting general administrative tasks as requiredWhat We're Looking For:

Previous experience in a customer service or office-based role
Excellent communication and interpersonal skills
Strong organisational skills with good attention to detail
Ability to manage multiple tasks and prioritise workload
A proactive and problem-solving approach
Confident using IT systems and Microsoft OfficeWhat's on Offer:

Monday to Friday working hours (no weekends)
Friendly and supportive working environment
Opportunity to develop within a growing manufacturing business
Competitive salary (dependent on experience)Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age