ABOUT THE ROLE
This role centres on engineering management with a strong focus on end-user engagement and service delivery. The successful candidate will be responsible for leading engineering teams, coordinating and delivering audits, and ensuring engineering solutions are aligned with end-user requirements and broader client objectives.
You will work closely with the Service manager to support client expectations and ensure that delegated responsibilities are managed professionally and effectively. The role demands a proactive and organised approach, strong communication skills, and the ability to manage multiple priorities while maintaining high standards of service.
WHAT YOU WILL BE RESPONSIBLE FOR
Leading engineering service delivery across your designated client base, ensuring consistent performance, compliance, and operational continuity.
Providing leadership and coordination for engineering teams through onboarding, coaching, PDRs, and ongoing performance management.
Coordinating engineering teams to deliver planned preventative maintenance (PPM), remedial and reactive works, quoted tasks and compliance tasks, working closely with the client response and PPM schedulers team, ensuring all follow-ups are completed within agreed timeframes.
Daily monitoring and management of engineering and administration teams to ensure minimal aged WIP.
Identify and mitigate risks that could lead to revenue loss. Promoting continuous improvement and operational efficiency.
Assist in managing out-of-hours (OOHs) work and escalation resolution.
Engage with and coordinate contractors to deliver PPM, remedial, reactive and quoted works.
Close control of contractors including the review of RAMS and enforcing the permit to proceed policy.
Overseeing small works and minor project delivery, ensuring that engineering activity meets required quality, cost, and timeline parameters.
Maintain all operational and contractual documentation including logbooks, service records, site reports, and compliance logs.
Supporting quotation development in collaboration with contractors, engineers and commercial teams, in accordance with client frameworks and internal processes.
Attend regular client meetings, maintaining clear and proactive communication.
Prepare monthly service, KPI and performance reports based on engineering activity to support client reviews
Support operational transitions or changes.
Support billing teams with invoicing, and debt management
WHAT WE ARE LOOKING FOR
Proven experience in service delivery management across designated client base, with a strong focus on engineering team coordination and operational excellence.
Solid understanding of operational compliance, contractual requirements, and quality assurance processes within complex client environments.
Familiarity with CAFM systems, client response workflows, and PPM scheduling practices.
Technically competent with a good understanding of Health & Safety regulations and best practices.
Excellent communication skills with the ability to build and maintain strong relationships internally across teams and externally with clients and end users.
Demonstrated ability to work collaboratively alongside client response, compliance, and scheduling teams, supporting escalation management and operational problem-solving.
Proficient in Microsoft Office suite and confident in working with data, reporting tools, and operational dashboards.
Full UK driving licence with a willingness to travel across the designated client base as required
THE PACKAGE
Competitive starting salary based on experience.
25 Days annual leave plus bank holidays.
Buy and sell holiday to suit your schedule.
One paid volunteering day per year, empowering you to support causes that matter to you.
Access to our Employee assistant programme for wellbeing support.
Auto enrolment in the company pension scheme.
Full training by a supportive friendly team.
Annual events.
Applicants must hold a Full UK driving license and access to own vehicle
EQUAL OPPORTUNITIES
Linaker Limited is an equal opportunities employer committed to diversity and inclusion. We welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age
Salary description
£35000.00 - £40000.00 per year