Job title: Student Hub Advisor
Pay: £18.57
Location: Fully site based - Uxbridge
Hours: Monday to Friday 9am to 5pm
Duration: ASAP - End of June (potential of being extended)
Job spec:
This role provides student facing support and administration for all University taught and research degree programmes, ensuring a professional, welcoming and supportive environment for the University's community.
This role is responsible for delivering excellent customer service and support to students through their entire journey, from registration to awarding.
The purpose of the Student Hub Adviser is to ensure that the department provides a professional, welcoming, reliable, accessible and effective service to all its users.
The Student Hub Adviser is expected to be able to hot desk and multitask, spending time supporting all enquiries alongside knowledge of associated enquiry administration and non-contact duties.
Accountabilities and responsibilities:
Be the first point of contact for all students and doctoral researchers via in-person visits and electronic
Support, administer and/or provide guidance to students on University processes including:
Student record adjustments such as abeyance, course change and withdrawal
Extenuating circumstances, deadline extensions
Submission of complaints Early Resolutions / appeals
Attendance logging and queries
Manage first stage or complaints where possible.
Process student personal tutor allocations
Take a key role in Registration activities including handling a very high volume of telephone, email and face-to-face queries in a time critical manner; support registering students during the university Welcome Week.
Guide students with administrative support across their student journey
Provide guidance to students on the University's programmes, the module selection process, seminar group allocation and relevant Senate Regulations and associated policies.
For complaints, appeals, misconduct, and fitness to practice cases:
explain, guide and support students engaging with these processes
liaise with OSCCA regarding complex cases
Triage and signpost immigration queries, referring to more specialist services as Process and hand out Student Visas in line with Home Office rules, requirements and their audit requirements.
Provide funding and financial advice to all students, referring to more specialist services as
Triage and signpost student issues and concerns quickly and effectively, referring the queries to the relevant individual or team for resolution
Deal with enquiries from colleagues and academic departments from across the campus, and external stakeholders.If you would like to hear more about this role, please apply. We will contact any shortlisted candidates.
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Salary description
£18.57 - £18.57 per hour