IT Support Analyst

IT Support Analyst
Leamington Spa – Onsite
£29,000 - £30,000

VIQU have partnered with a leading organisation seeking an IT Support Analyst to join their expanding team. This IT Support Analyst role offers hands-on, face-to-face 1st and 2nd line support within a fast-paced environment. As an IT Support Analyst, you’ll work closely with a small team, delivering excellent user support across a modern Microsoft environment.

Key Responsibilities of the IT Support Analyst:
• Provide 1st and 2nd line support for desktop, hardware, and software issues.
• Act as a key point of contact for end users, delivering face-to-face IT support.
• Troubleshoot and resolve issues across Windows 11 and Microsoft 365 environments.
• Support and manage users via Entra and Intune.
• Assist with Windows Server administration and maintenance tasks.
• Log, track, and resolve incidents efficiently, escalating where necessary.
• Work closely with the wider IT team to ensure smooth service delivery.

Key Requirements of the IT Support Analyst:
• 2–3 years’ experience in a 1st/2nd line IT support role.
• Strong experience with Microsoft technologies including M365, Windows 11, Entra, and Intune.
• Exposure to Windows Server environments.
• Confident providing face-to-face, user-focused support.
• Strong communication skills with the ability to remain calm under pressure.
• Proactive, hands-on approach with a willingness to learn and develop.

Apply today to speak to VIQU in confidence or contact Fay Toomey via the VIQU website.

Know someone exceptional for this position? Refer them and receive up to £1,000 if successful (terms apply). Follow us on LinkedIn @VIQU IT Recruitment for more exciting opportunities.

IT Support Analyst
Leamington Spa – Onsite
£29,000 - £30,000