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A little bit about the role ….
We have an opportunity for a temporary assignment to provide maternity cover for a Customer Services Administrator. This is a temporary role which is likely to last 12 to 15 months.
Key responsibilities
As a Customer Services Administrator your key responsibilities will be:
1. Receiving customer Purchase Orders and processing into Sales Orders
2. Liaison with Planning and Warehouse on product availability.
3. Liaison with 4PL to book transport for Sales Orders.
4. Completion of Customs Entries.
5. Application for and processing of necessary external documentation (e.g. Certificate of Origin, Phytosanitary Certificates).
6. Preparing and issuing customer final documentation.
7. Communication with customers on order/delivery progress.
8. Handle enquiries from customers, agents and distributors.
9. Raise and progress customer Complaints in liaison with Customer Complaints Lead.
10. Proactively assist other members of the team.
11. Cover for team members during annual leave / sickness absence.
12. Handle sales data by customer for Sales Managers.
13. Support with sales quotations logistics cost recovery charging.
Key skills required:
1. Thrive on working in a busy office environment with a key focus on customer service.
2. A confident and proactive communicator via telephone and e-mail.
3. A good team player.
4. Flexible and adaptable to meet the demands of this busy role
5. Friendly and professional.
6. Well organised and can work efficiently to meet deadlines.
7. Computer literacy with SAP experience and export are preferential.
8. Experience of export shipping documentation would be desirable but not essential.
Key behaviours and competencies:
* Team Collaboration: Actively contributes to team working and cooperates with others, fostering a collaborative environment.
* Task Management: Ensures tasks and activities stay on track by promptly raising any issues or concerns.
* Problem Identification and Escalation: Identifies problems and opportunities and escalates them to the appropriate channels for resolution.
* Alignment with Company Values: Demonstrates adherence to the company's values and aligns their actions and behaviours.
* Respectful and Welcoming: Promotes a welcoming environment, treating everyone equally, fairly, and with respect.
* Proactive and Positive Attitude: Exhibits a proactive, positive, and can-do attitude towards tasks and challenges
Salary description
£27000.00 - £29000.00 per year