Customer Service Advisor

We’re recruiting Customer Service Advisors to deliver excellent support on day-to-day pension queries. You’ll update information, handle requests, guide customers through paperwork, and clearly explain processes—all while delivering top-notch service.
Customer Service Assistant benefits:
This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday. We also offer tremendous potential with a growing worldwide organisation.
Training is included to prepare you for this role
Customer Service Advisor role:
Delivering excellent customer service, you will have the opportunity to help our customers with any day-to-day queries regarding their pension.
* Updating personal information with a high attention to detail.
* Processing requests for written information to be sent to our members.
* Providing accurate information from our knowledge/customer databases.
* Helping customers complete documentation
* Explaining our processes and setting correct expectations.
Customer Service Advisor pay:
MEETS NATIONAL LIVING WAGE