Location – Glenfield
Job Purpose
* Administer the Local Government Pension Scheme (LGPS).
* Maintain accurate pension records and support benefit calculations and payments.
* Manage workflows and caseloads to meet deadlines and KPIs.
Key Responsibilities
* Handle member enquiries (phone, email, in person), including helpdesk and payroll queries.
* Maintain and update pension records (e.g. addresses, transfers, life certificates).
* Process benefits including preserved benefits, refunds, APCs, and transfers (CETVs).
* Carry out record amalgamations (aggregations and concurrents).
* Manage workflow systems, scanning, indexing, and document control.
* Process monthly data (starters, leavers, pension returns) and year-end work.
* Liaise with employers, payroll providers, and pension stakeholders.
* Support onboarding of employers and iConnect processes.
* Process death notifications and related pension actions.
* Undertake general administrative and office duties.
Experience
* Experience in pensions, finance, or a related administrative role.
* Use of Microsoft Office and pension administration systems.
Knowledge
* Office procedures, customer service, and data confidentiality.
Skills & Competencies
* High numerical accuracy and attention to detail
* Strong written and verbal communication
* Good organisation and ability to prioritise workload
* Ability to understand and apply pension regulations
Salary description
£13.91 - £13.91 per hour