Hybrid | Portsmouth | SC Cleared
£90,000-£100,000
This is a high-impact role where reliability, security, and performance are critical. You'll lead the operational support function, ensuring services are delivered consistently, securely, and in line with ITIL best practice, while driving continuous improvement across a complex digital estate.
Working closely with engineering, delivery teams, stakeholders, and third-party suppliers, you'll play a central role in keeping essential services running smoothly within a highly regulated environment.
What you'll be doing
Own day-to-day operations across a large portfolio of live digital services
Lead ITIL-aligned processes including incident, problem, change, release, and service management
Drive proactive service assurance, monitoring, and continuous improvement
Ensure rapid resolution of issues impacting availability, security, or performance
Support the smooth transition of services from delivery into live operations
Manage third-party suppliers and ensure SLAs are consistently met
Produce service reporting, performance insights, and risk assessments for senior stakeholders
Maintain governance aligned to public sector/ defence standards and cyber security requirements
What we're looking for
Strong background in IT Operations, Service Management, or Application Support
Proven experience applying ITIL best practices across multiple live services
Experience supporting large portfolios of live applications
Excellent stakeholder and supplier management skills
Ability to operate confidently in critical, high pressure environments
Current SC clearance (essential)
Experience in defence or government environments
This is a fantastic opportunity to step into a strategically important role supporting critical defence capability, with real ownership and visibility from day one
Salary description
£90000.00 - £100000.00 per year