Customer Services Advisor

Job Title: Customer Services Advisor
Reports to: Office Manager
Location: LWC London

Brief Overview

To complete a daily Out Bound Diary, building relationships with Customers. Also processing any orders from incoming calls, emails & answer machine.

Taking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveries

Taking part in regular Promotional Drives, up selling from Promotional Brochure on all calls. Utilising all available reports & systems.

Core Duties

· Building relationships with weekly telesales Out Bound customers, being a regular point of contact

· Ability to convert Incoming calls to Planned Out Bound calls.

· To ensure high standards of customer services, taking and inputting orders efficiently and accurately.

· To have a clear and personable telephone manner.

· Take ownership of solving customer issues through pro-active customer service.

· To promote the sale of LWC Drinks own brand products

· To retain strong relationships with account managers, helping them in acquiring new business and work on composite selling to Customers on their area's.

· To promote from our promotional brochure and up sell specific drives.

· Understanding the need to target specific Customers with products that are relevant to them.

· Responsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc.

Key Skills

· Excellent Customer Service Skills

· Use of Microsoft Excel for spreadsheets and records

· Ability to use the trinity system

· Good team work skills

· Good communication and relationship building skills

· Good product knowledge

This role is Monday to Friday with a Sunday shift required once in a 5 week period