As a Business Analyst, you will work closely with customers and internal teams to translate business needs into well-defined, technically sound solutions that deliver tangible business benefit.
You will analyse customer and business requirements, translate them into clear and actionable outcomes, and support the delivery of system enhancements, projects, and product roadmap initiatives through the Agile software development lifecycle.
As an experienced Business Analyst you will bring strong analysis fundamentals, confidence working with technical teams, and the ability to independently and credibly represent the company in customer-facing engagements. You will act as a trusted intermediary between customers and delivery teams, ensuring that the solutions we deliver are aligned to real customer needs and expectations.
Your role at a glance:
Elicit, analyse, validate, and document business, functional, and non-functional requirements, acting as the voice of the customer throughout the delivery lifecycle.
Produce clear, high-quality artefacts including user stories, acceptance criteria, process models, and impact assessments, aligned to Agile delivery practices.
Work collaboratively within an Agile SDLC, supporting backlog refinement, sprint planning, and iterative delivery.
Support solution design by challenging assumptions and ensuring requirements are technically, operationally, and commercially sound.
Support UAT planning and execution, ensuring delivered outcomes meet agreed customer requirements and acceptance criteria.
Confidently and independently engage with customers, representing the company in workshops, discussions, and reviews with professionalism and credibility.
Build strong working relationships with internal teams and Supplier Partners across business and technical domains.
Facilitate workshops and structured discussions to clarify customer needs, priorities, constraints, and expected outcomes.
Communicate complex concepts clearly to both technical and non-technical audiences.
Contribute insight and analysis to customer reviews, roadmap discussions, and delivery conversations.
Develop a strong understanding of our software, including how it functions, integrates, and processes data.
Work closely with Product Engineering to understand system behaviour, constraints, and design decisions within an Agile delivery environment.
Proactively surface customer feedback, risks, and insights to internal teams to drive better outcomes.
About You
Essential Experience & Skills
Proven experience as a Business Analyst working on software delivery in a vendor or internal IT environment.
Strong grounding in core BA techniques and methodologies (e.g. requirements elicitation, process modelling, user stories, acceptance criteria).
Clear experience producing artefacts such as user stories, acceptance criteria, BPMN or equivalent process models.
Experience working within an Agile delivery model, collaborating with cross-functional delivery teams.
Ability to add value immediately through transferable BA skills, even while learning new domains or products.
Technical & Analytical Capability
Strong technical aptitude, with the ability to understand not just what a system does, but how it does it.
Comfortable working with technical teams to understand system architecture, data flows, integrations, and constraints.
Able to analyse system behaviour, identify impacts of change, and ask the right technical questions.
Communication & Collaboration
Excellent written and verbal communication skills, including the ability to produce clear, client-facing documentation.
Comfortable engaging directly with customers, demonstrating confidence, clarity, and professionalism in customer-facing discussions.
Analytical, structured, and able to explain complex concepts simply and clearly.
About Us:
EDW Technology, established in 1995, is a fast-growing IT company specialising in the energy sector. Having acquired TEAM Energy in 2017, a company specialising in energy management software and services, we are well placed to become a leading software provider within the energy sector.
We are proud to be an employee-owned business that means every team member has a stake in our success and a voice in shaping our future. As an employee-owned company, we foster a culture of shared responsibility, collaboration, and long-term commitment, where your contributions directly impact our growth and your own. Join a business where you’re more than just an employee at EDW, you’re a co-owner, empowered to make a difference and share in our achievements.
Benefits we offer:
Employee ownership profit share
Hybrid working (mix of office and home based)
Flexible holidays
Salary sacrifice pension
Medical cash plan
Wellbeing Programme
Life assurance
Cycle to work salary sacrifice scheme
Electric Vehicle salary sacrifice scheme
Free on-site parking
On-site kitchenette and chill-out areas with free fruit, tea, coffee and cordial
Company funded events and team building
Relaxed dress code
Continued learning and development through internal and external training
To be considered for this role you must have eligibility to work in the UK without sponsorship.
To apply please send an email to including your CV and cover letter. No agencies
Salary description
£45000.00 - £50000.00 per year