Location: Alderley Park, Alderley Edge, SK10 4TG (Office based, 5 days per week)
Salary: Up to £26,500 per annum (dependent on skills and experience)
Job Type: Full-Time, Permanent
Hours: 37.5 per week (Monday to Friday, 9am – 5:30pm)
About Us:
New Red Planet is a payroll company, operating largely in the temporary labour market. Although based in Cheshire, NRP supports clients all around the country from its office at Glasshouse, Alderley Park. As a growing company with ambitious plans for development, NRP is looking for people keen to join our existing customer service team.
Based at the bustling business hub of Alderley Park, within easy reach of Macclesfield and Stockport, New Red Planet is the perfect choice for someone looking for the next step in their customer service career.
Employees, clients and visitors enjoy the warm and friendly office atmosphere at NRP. The whole team, including the customer service team, work closely together to ensure a supportive environment for employees and clients alike.
Customer Service Representative – The Role:
The role of a Customer Service Representative is to support the Customer Service Team in ensuring that the contractors are onboarded in an efficient manner and clients (Recruitment Agencies) receive an excellent service from the business.
The main objectives of this role include:
- Onboarding new starters
- Liaising with agency clients regarding new starters
- Processing and updating new starters on the company portal
- Ensuring contractors and clients receive an excellent service from the customer service team
Customer Service Representative – Key Responsibilities:
- Monitor inboxes to ensure referrals are received and recorded in a timely manner
- Contact new sales referrals in a timely manner to onboard and register prior to engagement
- Regular contact with agency clients to ensure referral and update process is followed
- Open contractor accounts by recording initial starter information including personal and bank details
- Respond to customer queries in a timely and accurate way, via phone or email
- Liaise with clients (agencies) to ensure smooth and timely running of services
- Contribute to team effort by accomplishing related tasks as needed
Customer Service Representative – You:
- Product & Market knowledge
- Customer Service Focus
- Quality Focus
- Accuracy and Attention to Detail
- Listening and Problem-Solving Skills
- Positive Telephone Manner
- Communicate efficiently both orally and in written correspondence
Customer Service Representative – Benefits:
- Engaging and supportive customer service team
- Fantastic working environment at Glasshouse, Alderley Park
- 25 days + Bank Holidays holiday per annum
- Daily NRP team interaction (office Mario Kart – are you up to the challenge; quizzes; darts; Glasshouse pizza afternoons)
- Regular NRP social days/nights (recent: Chepstow Races, Chaos Karts, Manchester Central Christmas Party)
To submit your CV for this exciting Customer Service Representative opportunity, please click ‘Apply’ now
Salary description
£26500.00 - £26500.00 per year