Resident Liaison Officer

Resident Liaison Officer – Social Housing / Refurbishment
Location: London (Waterloo & Site Based – must live within 1 hour)
Salary: £30,000 – £35,000 + Package
Hours: Monday to Friday, 08:30 – 17:00
A well-established contractor is looking to appoint a Resident Liaison Officer to support the delivery of refurbishment and maintenance works across social and affordable housing projects in London.
This is a key, customer-facing role where you will act as the main point of contact between residents and site teams, ensuring clear communication, minimal disruption, and a positive overall experience throughout the lifecycle of works.
The Role:
As Resident Liaison Officer, you will be responsible for managing resident relationships and supporting project delivery through effective communication and coordination.
Key responsibilities include:
• Acting as the primary point of contact for residents during works
• Communicating project timelines, updates, and changes via home visits, letters, and digital platforms
• Responding to queries, concerns, and complaints in a timely and professional manner
• Handling sensitive situations with empathy and a solution-focused approach
• Coordinating access to properties for surveyors, operatives, and contractors
• Carrying out pre-works visits to identify any specific resident needs, including vulnerable individuals
• Liaising with site teams, subcontractors, housing associations, and local authorities
• Maintaining accurate records of resident interactions, complaints, and resolutions
• Supporting community engagement events and resident meetings
About You:
• Experience in a customer-facing role is essential
• Strong communication and interpersonal skills
• Ability to manage challenging situations with professionalism and empathy
• Excellent organisational and administrative skills
• Ability to manage multiple priorities effectively
• Proactive with a strong problem-solving approach
Desirable:
• Experience within construction, social housing, or property maintenance
• Understanding of working in occupied properties
Requirements:
• Full UK driving licence and access to a vehicle
• Competent in Microsoft Office (Word, Excel, Outlook)
What’s on Offer:
• £25,000 – £32,000 salary (dependent on experience)
• Stable, long-term project pipeline
• Opportunity to work within the social housing sector on community-focused projects
• Career progression and development opportunities
If you’re interested in this opportunity, please apply with your CV or contact us directly for a confidential discussion