Role: Service Delivery Supervisor
Location: Stroud (GL6 8GA)
Contract Type: Permanent/ Full Time
Hours:40 hours, Monday - Friday 8:00am - 5:00pm
Salary: £30-33,000 Per Annum
We are have an exciting opportunity for a Supervisor role within our team. This position is ideal for someone looking to take the next step in their career, with full support and training provided to help you succeed in a leadership position.
The Supervisor will be responsible for supporting the Service Delivery Manager with the day-to-day running of operations. This includes supporting site-level processes, ensuring our customers receive the highest standard of service, and maintaining a strong focus on adhering to all quality procedures in place. The role also involves supporting the leadership of the service delivery team on a daily basis, ensuring the prompt and accurate completion of requested services in line with expectations and team targets.
Responsibilities:
Support the day-to-day running of operations
Support the completion of all service requests by customers.
Develop and maintain the relationship with all internal and external stakeholders.
Help oversee and coordinate a team
Provide guidance, encouragement, and support to team members
Deliver excellent customer service and handle any issues professionally
Assist in maintaining high health and safety standardAbout You:
Previous experience in a managerial, supervisory or team leader role
Experience overseeing or supporting a team of 10-15 people
Awareness of health and safety practices
A positive attitude and willingness to learn and develop
Good communication and interpersonal skills
Confidence working as part of a team and supporting others
Basic IT skills
A strong focus on customer service
Full Driving License - we can accept up to 6 points maxWhat We Can Offer You:
Life assurance
Annual leave entitlement (starting with 20 – 25 days + bank holidays)
Contributory pension scheme
Share save scheme
Paid volunteer day
Long service recognition
Eyecare voucher
Retail discounts
Family leave
Employee assistance programme
About The Company
Restore Commitment to Disability Confidence
We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.
As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so
Salary description
£30000.00 - £33000.00 per year