Process Improvement Analyst

Your new company
A vibrant and fast-growing organisation in the property and real-estate sector operating across multiple cities in the UK and Europe.

Your new role
As an Operational Process Improvement Analyst, you'll play a hands‑on role in driving practical, meaningful change across the organisation. Working directly with teams, you'll uncover what's really happening on the ground, map processes, identify friction points, and design improvements that enhance both colleague and customer experience. You'll collaborate with Technology and Business Improvement teams to deliver impactful solutions, feed insights into the wider change pipeline, and help embed the Group's automation and AI strategy into everyday operations. This is a role where you'll see the tangible results of your work, removing blockers, simplifying processes, and making teams' working lives easier.

Key Responsibilities:

Understand team workflows, map processes, and identify operational blockers
Diagnose day‑to‑day challenges and deliver practical, measurable improvements
Simplify, standardise, centralise and automate processes
Partner with Technology and Business Improvement teams to deliver change
Support the rollout of automation and AI initiatives across operations
Track and measure improvement impact using relevant KPIs
Build strong cross‑functional relationships to ensure improvements align with wider business needs
What you'll need to succeed

A naturally curious mindset with a passion for understanding and improving how things work
Confidence working across teams and constructively challenging existing processes
The ability to have pragmatic, outcome‑focused conversations-even when difficult
Strong digital confidence, with the ability to use technology or data to inform improvements
The skill to translate complex processes into clear, usable visuals and explanations
An analytical, outcomes‑driven approach with a strong bias for action
The ability to build relationships and collaborate positively across multiple functions
Experience in process improvement, operational change, and/or automation

What you'll get in return
You can expect a salary in the region of £35,000 (DoE) along with pension, 25 days holiday (+ Xmas shutdown), hybrid working (1-day WFH), free parking, free breakfast / lunches, and other office perks.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

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