Customer service advisor

Customer Service Coordinator

South Staffordshire
Full-time (08:30 – 17:00)
Permanent

Our client is a well-established manufacturer with a long-standing heritage and a strong workforce nationwide.

With a strong focus on sustainability and continuous improvement, they continue to invest in their people, processes and future growth.

We’re recruiting two Customer Service Coordinators to join a busy and supportive team.

This role would suit someone who enjoys working in a fast-paced environment, managing high volumes of orders, and building strong relationships with customers while seeing tasks through from start to finish.

Key Responsibilities

Managing customer enquiries (pricing, orders, deliveries, samples) via phone and email
Processing high volumes of quotations, sales orders and schedules
Checking product availability, pricing and delivery details
Raising credit notes and resolving invoice queries
Maintaining accurate CRM records and following internal processes
Liaising with transport and internal teams to ensure smooth delivery
Supporting order book management and acknowledgements
Assisting with soft sales and promoting stock
What We’re Looking For

Previous customer service or office-based experience
Strong attention to detail and confidence working with processes and systems
Experience handling high volumes of work/orders
Excellent communication skills – both verbal and written
If you’re looking for a stable role with real progression and a great team environment, we’d love to hear from you.

Apply today