Truck Aftersales Manager

HTC is a long-established, privately owned group that has been at the forefront of the UK commercial vehicle industry since 1970. As one of the original DAF franchises, we have grown into a powerhouse within the Ballyvesey Holdings Ltd family. We proudly represent industry leaders including DAF Trucks, FiatPro, and Maxus, providing world-class vehicle sales and aftersales support. 

We are currently looking to recruit for an experienced aftersales manager to join our team in Heathrow.

The Role:

Manage the service department, ensuring internal, retail and warranty work runs efficiently
Oversee a team of mechanics and office staff, ensuring work is complete to a high standard and on time
Manage service department processes, identify improvement areas and solutions
Organise mobile service work for call outs and update customers
Develop and maintain customer relationships
Work towards key targets for service performance and growth
Manage, coach and upskill staff when required
Ensure all department members are working in accordance with group H&S policies
Monitoring the regional market with respect to new competitors and carrying out analyses of the competition/benchmarking in Services
Preferred Qualifications and Experience:

Excellent communication and interpersonal skills.
Good working knowledge of MS Office.
A proven and solid Aftersales/Service Management background is essential.
 What we can offer:

Competitive salary plus bonus
Private Health Care
Car Allowance.
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