Location: Swindon (On-Site Working)
Salary: £40,000 - £50,000 (Depending on Experience)
Note: Only candidates with permanent, unrestricted UK working rights will be considered, as visa sponsorship is not offered for this position.
Overview:
As a Quality Engineer, a successful applicant will be responsible for leading quality performance across a defined portfolio of client accounts, acting as the primary quality contact for assigned customers.
This role manages structured problem-solving activities from initial issue notification through containment, root cause analysis, corrective action implementation, and verification of effectiveness, while maintaining clear, professional, and timely communication at every stage.
The position requires a successful candidate to independently lead customer discussions, manage multiple concurrent issues, and provide guidance and mentorship to junior team members.
Success in this role depends on strong cross-functional collaboration with internal stakeholders, engineering teams and manufacturing sites to ensure prompt resolution and drive sustainable improvements in customer quality performance.
Key Responsibilities:
- Act as the main quality contact for assigned customers, owning issues from initial complaint through investigation, resolution, and closure.
- Lead customer communication, ensure timely updates, and translate customer requirements into clear internal actions.
- Coordinate failure analysis and product returns, driving containment, root cause analysis, and effective corrective actions using structured tools (e.g., 5 Whys, Fishbone, Pareto).
- Prepare and present high-quality 8D reports and ensure solutions prevent recurrence.
- Monitor customer quality KPIs and cost of poor quality (COPQ), using data to prioritise actions and escalate repeat issues.
- Feed lessons learned into process improvements, control plans, and prevention activities.
- Work with suppliers and internal teams to resolve quality issues, manage nonconformances, support audits, and review process changes for customer impact.
- Contribute to product launches, support risk reviews, and mentor junior team members to strengthen overall quality performance.
Experience Required:
- 2+ Years experience in Quality Engineering or Manufacturing Quality Engineer Role (within a manufacturing environment)
- Proven experience leading end-to-end customer complaint resolution, including preparing and confidently presenting 8D reports.
- Solid working knowledge of quality tools and methodologies, with strong root cause analysis capability.
- Effective stakeholder management skills, with the ability to collaborate across Engineering, Manufacturing, Supply Chain, suppliers, and customers
Salary description
£40000.00 - £50000.00 per year