Claims Handler

RMS are currently recruiting for an Claims Handler to join a busy automotive logistics operation based in Corby. Working under the supervision and coordination of the Administration Manager, you will play a key role in resolving all customer queries and complaints.

Location: Corby
Contract Type: Permanent
Hours: Monday to Friday, Day Shift
Pay Rate: £14.45 per hour (Overtime and unsociable hours paid at premium rates)
Key Responsibilities of the role:

Manage and process all damage claims via relevant carriers and the OBT platform, ensuring accuracy and timely resolution
Assess and process non-conforming damage claims through warranty channels
Act as the main point of contact for customers, providing updates and managing expectations
Raise and manage repair jobs for authorised claims
Order and manage parts for repairs, ensuring cost efficiency and minimal downtime
Maintain accurate records across internal systems for reporting and audit purposes
Handle and resolve customer complaints from shared mailboxes
Investigate issues, identify root causes, and implement corrective actions
Support the Customer Account Team with operational and technical assistance
Analyse claims and complaint data to identify trends and improve processes
Provide general administrative and operational support during peak periods
Produce daily, weekly, and monthly reports highlighting performance and risks
Ensure compliance with health & safety procedures and company policies
Undertake additional duties as required
About you:

GCSE Grade C/4 or above (or equivalent) in Maths and English
Previous experience in an Claims Handling role, ideally within automotive or logistics environments.
Strong numeracy and literacy skills with excellent attention to detail
Advanced knowledge of Microsoft Office (Excel, Word, Outlook)
We are seeking a proactive individual who can manage their own workload while supporting wider team objectives. This is a varied fast-paced role, ideal for someone who can take ownership of tasks and see them through to completion.

Sound like you? Apply directly or email across a CV to

RMS is an equal opportunities employer, if you have not been contacted within 7 days following your application, please accept this as you have not been successful on this occasion