Based conveniently between Nottingham and Derby centres, nestled on the entrance to one of the regions finest country parks (Shipley Country Park), boasting 700 acres of beautiful landscape popular for relaxed café dining, walking, fishing, biking and horse-riding.
You will be required to perform the following tasks:
To ensure the efficient handling of inbound and outbound calls in a timely manner.
To Identify opportunities to upsell products and services for successful sales opportunities
Handle Live chat online enquiries
To ensure accurate information is provided over the phone and in person where necessary.
To update customer records and internal Database as and when required
To create invoices, proformas and credit notes
To create outbound and inbound courier labels
Communicate effectively with internal technical departments.
Be an effective go-between for customers and internal technical staff
The successful Call Handler will:
Have extensive experience within a call centre
Be fluent Italian speaking
Be computer literate
Be able to work calmly under pressure
Be comfortable working in a fast-paced environment and be capable of multitasking
Must have excellent customer service background
In return, the successful candidates will receive:
Full on the job training, constantly, throughout you career here at ECU Testing ltd.
32 days holiday per year, inclusive of bank holidays.
Free work uniform and PPE.
Free takeaway meal every Friday, named ‘FAT FRIDAY’ by all the staff.
Access to a fully equipped company gym.
Birthday Gifts.
Christmas party, fully paid for by the Managing director.
Annual team building days.
Excellent in-house career development opportunities.
If you are interested in this role, please apply online today
Salary description
£26000.00 - £28000.00 per year