About the Role
An excellent opportunity has arisen for a Duty Controller to join a high-performing operations team within a safety-critical infrastructure environment in London.
This role is pivotal in ensuring the safe, efficient, and continuous operation of a key highway and tunnel network. You will act as the central point of coordination during your shift, monitoring systems, managing incidents, and liaising with emergency services and key stakeholders.
Key Responsibilities
Monitoring & Operations
·Oversee the safe, effective, and efficient operation of the network at all times
·Monitor tunnel CCTV systems and highway conditions to identify hazards or debris
·Manage tunnel closure procedures and complete detailed reports following closures
·Develop and maintain strong working knowledge of SCADA (Supervisory Control and Data Acquisition) systems
·Detect, assess, and verify incidents using PTZ and AME camera systems
·Monitor traffic conditions and report incidents in real time
·Maintain and update the tunnel manning board to track team deployment
Incident Management & Reporting
·Accurately record all incidents, accidents, and near misses using internal systems
·Escalate operational incidents involving subcontractors or teams to senior management
·Liaise with emergency services, Transport for London, and other authorities as required
·Collate and communicate ongoing incident updates, ensuring clear shift handovers
·Maintain operational logs and "book on" records
·Provide timely updates to the Road and Tunnel Manager on all incidents
Administrative & Support Duties
·Carry out general office and reception responsibilities, including handling deliveries and documentation
·Manage petty cash distribution in line with procedures
·Support fire marshal duties where required
·Maintain control and issuance of keys for vehicles, buildings, and fuel
·Keep accurate vehicle allocation records
·Provide administrative support to the Head of Operations & Maintenance as needed
Key Relationships
·Operations & Maintenance (O&M) Team
·Road Management Team
·External stakeholders and third-party organisations
About You
·Experience in a control room, operations, or safety-critical environment
·Strong attention to detail and ability to remain calm under pressure
·Excellent communication and coordination skills
·Ability to manage multiple priorities in a fast-paced setting
·Proficient in using monitoring systems and reporting tools (training provided where required)
Salary & Benefits
·Salary: £32,000 - £35,000 (up to £36,000 depending on experience)
·40-hour working week
·24 days annual leave
·Company pension scheme
·Private healthcare
·On-site parking at the depot
·Comprehensive on-the-job training (6-8 weeks)
Working Hours
This role operates on a structured shift pattern:
·5 days on, 3 days off
·5 days on, 3 days off
·5 days on, 4 days off
Shift times:
·Morning: 5:00am - 1:00pm
·Afternoon: 1:00pm - 9:00pm
·Night: 9:00pm - 5:00am
If you feel that you are right for this role technically, but the salary, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for roles very similar to this one at all levels UK Wide.
We are always keen to chat with you discreetly about your employment situation. Even if you are happy in your current role for now, we always welcome calls from Highways, Infrastructure & Transportation professionals keen to make their introductions for future months or years.
Carrington West's Highways, Transport & Infrastructure division is the fastest growing in the country, our specialist team has a combined over 100+ years' experience in this market.
Please call Patrick Gray at Carrington West on
(phone number removed)
for more information.
By applying for this position, you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage, you wish to withdraw your consent please contact us
Salary description
£32000.00 - £36000.00 per year