Key Account Manager

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusion, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere.

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At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us.

Key Account Manager – DSV Air & Sea
Belfast

DSV Air & Sea is seeking a proactive, customer‑focused Key Account Manager to manage and grow a portfolio of strategic accounts. This role is ideal for someone who thrives on building strong relationships, delivering value‑driven insights, and driving commercial performance.

What will you be doing?

•    Manage and retain a portfolio of key accounts.
•    Develop and deliver strategic account plans aligned to both customer goals and DSV objectives.
•    Identify additional revenue opportunities to increase DSV’s share of wallet
•    Build and maintain strong relationships with decision‑makers and influencers
•    Deliver consistent communication, reporting, and MyDSV adoption including CO₂/Sustainability features
•    Act as a senior escalation point, resolving issues quickly in partnership with Branch Management
•    Conduct high‑quality, data‑driven QBRs and provide monthly market updates
•    Prioritise face‑to‑face customer interaction to strengthen partnership value
•    Stay informed about customer operations, industry developments, and market dynamics
•    Proactively identify challenges and deliver innovative, digital, and sustainability-led solutions
•    Position DSV as a trusted strategic partner through insight‑based value creation
•    Track and analyse revenue, GP, and shipment trends
•    Provide clear, actionable performance reports to senior leadership
•    Manage opportunities through the full sales cycle
•    Collaborate with Pricing, Product, and Operations teams to shape competitive solutions
•    Lead and support RFQs and prepare for upcoming tenders.
•    Work closely with Branch/Regional Managers, TM, Product, and BU specialists
•    Support smooth handover of accounts from Sales to KAM
•    Review processes, address complaints, and implement corrective actions
•    Ensure compliance with data quality, reporting, and NPS/CRP standards
•    Promote digital tool adoption (MyDSV, EDI, SCMS, KPI dashboards)
•    Stay updated on market trends, DSV products, and emerging technologies

About You

•    Proven background in a client-facing management role within supply chain or a related sector.
•    Excellent communication, interpersonal, leadership, and conflict resolution skills.
•    Strong analytical ability with experience in root cause analysis, continuous improvement, Lean/Six Sigma, and account development strategies.
•    Proficient in English and skilled in MS Office 365 (Word, Excel, PowerPoint).
•    A collaborative team player able to work effectively across functions, cultures, and geographies.
•    Highly organised, structured, and confident in decision making, presentations, and working with deadlines.

What can we offer you?

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
In addition, we can offer access to a selection of employee benefits, such as:
Enhanced Annual Leave Entitlement from your start, which increases with length of service.
Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars
Salary Sacrifice Cycle Scheme
WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
LifeWorks app for access to cashback and discounts on high street and online brands.
Life Insurance and which includes access to expert probate support.

Next Steps

If this sounds like the next step for you, please follow the links and apply with your CV without delay!

Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and criminal record checks.

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand