Resident Support Worker

Resident Support Worker / Key Worker – Supported Housing
(Known internally as Support Worker)
Location: Canning Town, East London
Salary: £30,205 - £32,965 (depending on experience)
Contract: Full-time, Permanent
Why work at Your Place?
· 25 days annual leave, rising by one day each year up to 30
· Bank holidays included
· An extra day off for your birthday
· A weekly Wellbeing Hour to do whatever supports your wellbeing
· 2 Wellbeing Days per year
· Reimbursement for gym membership
· Cycle-to-work scheme and season ticket loans
· Free eye tests and contributions towards glasses
· Pension
· We match your pension contributions up to 7.5%
· Internal training and development
· Membership to professional bodies where relevant
· Flexible Working
· Discounts on holidays, shopping, dining
What Makes This Role Special
* Meaningful 1:1 keywork – build trusted relationships and support residents to achieve their goals.
* Joined-up support – work closely with our Community Partnership Team, Resident Services and Move-On Specialist.
* Real-world impact – help residents connect with health, wellbeing, skills, employment and community opportunities.
* Learning culture – reflective practice and development built into the role.
* Values-led environment – we work as One Team and role model Growth, Inclusion, Collaboration and Compassion.
This role includes shift work, including evenings and weekends.
Resident Support Worker / Key Worker Responsibilities
* Deliver regular one-to-one keywork sessions using a strengths-based, outcomes-focused approach.
* Complete and review needs assessments, support plans and risk assessments using motivational interviewing and SMART planning.
* Support residents to develop independent living skills, manage tenancies and maintain safe routines.
* Coordinate support with internal specialists and external agencies (health, substance misuse, social care, probation, DWP, etc.).
* Support residents to access meaningful activities, community opportunities and peer-led groups.
* Maintain accurate, timely case notes and outcome records on the case management system.
* Contribute to a safe, respectful, psychologically informed environment.
* Respond to incidents and safeguarding concerns in line with policy.
* Participate in team meetings, reflective practice and service improvement activities.
Resident Support Worker / Key Worker Person Specification
Experience
* Experience supporting people affected by homelessness, multiple disadvantage or complex needs (through work, volunteering or education).
* Experience working in a trauma-informed, person-centred way.
* Experience completing assessments, support plans and risk assessments.
* Experience of partnership working and multi-agency coordination.
Desirable:
· Experience supporting migrants or people facing barriers to move-on.
· Experience using In-Form.
· Relevant qualifications in supporting vulnerable adults.
Skills & Knowledge
· Ability to build rapport while maintaining professional boundaries.
· Strong communication skills with residents and professionals.
· Good organisational skills; able to manage a caseload and competing priorities.
· Good IT skills (Microsoft Office, case management systems such as In-Form/Salesforce/Pyramid).
· Understanding of safeguarding, confidentiality, GDPR and health & safety.
· Knowledge of issues affecting supported housing and vulnerable adults.
· Ability to work shifts including evenings and weekends.
Personal Qualities
· Highly organised, self-sufficient and able to meet deadlines.
· Able to work independently and collaboratively as part of a team.
· Strong sense of responsibility and accountability.
· Self-aware and proactive about training and support needs