This role is responsible for overseeing operational performance across the business, ensuring compliance with industry standards, improving efficiency, and maintaining high levels of customer satisfaction. The Operations Manager will work closely with senior leadership and department managers to drive continuous improvement, support staff development, and ensure the business operates in line with regulatory and quality requirements.
Salary Package:
£55,000 - £60,000
40 Hour working week
25 days of Holidays
Company Car Allowance
Yearly bonus
Duties:
Lead internal and external audits, ensuring full compliance and timely completion of actions
Maintain and improve company policies, procedures, and certifications
Monitor and improve operational performance and efficiency across departments
Implement process improvements to support business growth
Analyse performance data and report to senior management
Manage and develop staff, including reviews, recruitment, and employee relations
Act as the main escalation point for customer and internal issues, ensuring prompt resolution
Build and maintain strong client relationships, attending meetings when required
Oversee suppliers, subcontractors, and company resources (fleet, stock, equipment)
Support procurement activities and cost control
Contribute to continuous improvement initiatives and general business needs
Key Performance Indicators (Simplified)
Maintain profitable project margins
Deliver successful audit outcomes with minimal issues
Ensure customer issues are resolved effectively and efficiently
Improve overall operational efficiency
Maintain a positive and engaged workforce
Ensure supplier performance and compliance standards are met
Requirements:
Proven experience in an Operations Manager or similar role
Strong understanding of quality management systems (e.g. ISO 9001)
Experience managing audits and compliance frameworks
Excellent leadership and people management skills
Strong organisational and problem-solving abilities
Confident communicator with stakeholder management experience
Salary description
£50000.00 - £60000.00 per year