Operations Manager

Operations Manager 6838
Location: Stonehouse
Hours: Monday – Friday (08:30 – 17:00)
Contract: Permanent
Salary: Circa £35,000
Job Description
We are seeking an experienced Operations Manager to oversee the day-to-day administration processes and build strong client relationships. Acting as a key bridge between clients and the business, you will ensure client satisfaction while driving operational efficiency and business growth. Reporting to the Directors, this pivotal role forms part of the management team and oversees internal operations, staff supervision, and process improvement initiatives.
Key Responsibilities
* Team Leadership: Motivate, train, and supervise administrative staff to achieve high performance.
* Operational Management: Oversee order processing, customer service, and adherence to internal procedures.
* Process Support: Maintain CRM/ERP systems, manage quotations, and coordinate order progression from enquiry to delivery.
* Reporting: Prepare and analyse performance, opportunity, and forecast reports for Directors.
* Customer Relationship Management: Act as the main point of contact for client concerns or complex enquiries.
* Process Enhancement: Identify and implement improvements to administration systems to boost efficiency and productivity.
Key Skills
* Proven management experience (2+ years) in a fast-paced administrative or customer service environment.
* High proficiency in Microsoft Office, particularly Excel, and experience with CRM/ERP software.
* Strong verbal and written communication skills for client engagement and team leadership.
* Excellent organisational skills with the ability to prioritise under pressure.
* Analytical mindset with strong problem-solving and critical thinking abilities.
* Proactive, flexible, and resourceful approach.
* Strong commercial awareness.
* Negotiation and conflict resolution skills.
* Ability to motivate and inspire others.
* Relevant experience is prioritised over formal education, though a background in business management is beneficial.
Benefits
* Opportunity to lead and develop a high-performing customer service team.
* Play a key role in driving operational efficiency and client satisfaction.
* Join a progressive, values-driven organisation.
For more information please contact Lilly at First Base Employment.
First Base Employment is acting as a recruitment agency in relation to this vacancy. We pride ourselves on delivering excellent service to both clients and candidates across the Commercial, Industrial, and Engineering sectors