Service Desk Co-ordinator

Service Desk Co-ordinator
A well-established, privately owned, building services contractor, has a requirement for an experienced service helpdesk administrator to provide high quality service to clients, liaising with the contract managers as well as a team of engineers. Role will be based on a static site near North-West London

As the successful Service Desk Co-ordinator, you will be: -

Service Desk co-ordinator will be the first point of contact for incoming calls and emails from the client
Service Desk co-ordinator will take bookings from all internal and external clients
Service Desk co-ordinator will allocate jobs to a team of Gas engineers
Service Desk co-ordinator will work alongside the Contract managers to ensure KPI's and SLA's are achievedTo be successful as the Service Desk Co-ordinator, you must have:

Service Desk co-ordinator must have excellent communications skills and telephone manner
Service Desk co-ordinator must have excellent time management, organisational skills and a flexible approach to work
Service Desk co-ordinator must have experience in a similar admin role previously
Service Desk co-ordinator must be IT literate and proficient with Microsoft Office
Service Desk co-ordinator must- be in commutable distance to North-West LondonService Desk co-ordinator - Up to £28-32k dependent on experience + Bonus scheme + Package
Contact Nikki on (phone number removed) from Tech-People the specialist recruitment agency and business within HVAC, M&E and Utilities
Tech-People are a specialist recruitment agency within HVAC, FM and M&E sectors. We are committed to promoting diversity and inclusion and building a workforce that reflects the communities we serve