Location – Loughborough (2 days office, 3 days WFH)
Pay Rate - £12.68ph
Job Purpose
To administer and progress damp, mould, and disrepair cases within Council-owned housing, supporting improvements to property conditions and contributing to the effective defence of disrepair claims. The role delivers a responsive, fair, and inclusive service to all customers.
Main Duties and Responsibilities
Administer systems to record, track, and resolve damp, mould, and disrepair cases, including handling related queries and complaints with sensitivity, particularly where vulnerable individuals are involved.
Work collaboratively with colleagues, technical officers, contractors, and Legal Services to progress cases and ensure timely resolution.
Support initiatives to prevent damp, mould, and disrepair across housing stock, and assist with the effective management and monitoring of contracts.
Collect and analyse data to produce management and performance information.
Engage with customers, respond to enquiries, and support complaint handling and resolution.
Undertake additional duties appropriate to the role as required.
Person Specification
Qualifications
GCSEs (or equivalent) in English and Maths at Grade C/Level 4 or above, or demonstrable relevant experience.
Experience
Experience in clerical or office administration, working with computerised systems and Microsoft Office, and delivering customer-focused services. Experience within a social housing or repairs environment is desirable.
Skills and Knowledge
* Ability to communicate clearly with customers and explain information in an accessible way
* Strong organisational skills with the ability to meet deadlines and manage workloads
* Good written and numeracy skills
* Ability to accurately input and extract data from systems and spreadsheets
* Good working knowledge of Microsoft Excel
* Knowledge of housing repairs or social housing processes (desirable)
Interpersonal Skills
* Methodical approach with strong attention to detail
* Self-motivated with the ability to work on own initiative
* Able to work accurately under pressure with minimal supervision
* Professional, friendly but firm approach when dealing with customers and stakeholders
* Commitment to improving customer service
Other Requirements
* Understanding of equality and diversity and ability to apply this in practice
* Ability to carry out duties with reasonable adjustments in line with the Equality Act 2010
Salary description
£12.68 - £12.68 per hour