📍 Harrow on the Hill (Hybrid)
🕒 35 hours per week
We are currently recruiting for a Customer Service Administrator to join a friendly and fast-paced team on a temporary basis, with the potential to become permanent.
This is a fantastic opportunity for someone who enjoys helping people, thrives in a busy environment, and takes pride in delivering excellent customer service.
The Role You will be responsible for delivering a high standard of customer service to both internal and external customers across multiple channels including phone, email, online platforms, social media, and written correspondence.
Working closely with internal teams and external partners, you will ensure customer queries are handled efficiently, professionally, and resolved in a timely manner.
Key Responsibilities
Respond to customer enquiries via telephone, email, and digital platforms
Provide accurate information, guidance, and support to customers
Build rapport with customers, demonstrating empathy and understanding
Escalate issues where necessary and ensure appropriate follow-up
Liaise with internal teams and partners to resolve queries
Maintain accurate records using customer service systems About You
Minimum 1 year experience in a customer service role
Experience working within a professional office environment
Confident communicator with an excellent telephone manner
Able to build rapport and handle customer concerns with empathy
Strong problem-solving skills with the ability to escalate where required
Good IT skills and confidence learning new systems
Proficient in English and Mathematics What’s on Offer
Hybrid working
Supportive and collaborative team environment
Opportunity for the role to become permanent
Salary description
£12.50 - £14.83 per hour