Customer Service Representative

Customer Service Representative
📍 Brighton (Portslade)
37.5 hours per week
£26,000 per annum

The Opportunity
On behalf of my client, I am recruiting for a Customer Service Representative to join a well-established, globally operating organisation within the engineering and manufacturing sector. This is an excellent opportunity to join a dynamic and supportive team, working within a fast-paced commercial environment.

The Role
Reporting to the UK Sales Manager, you will play a key role in delivering a high level of customer service while supporting internal sales and operational functions. This is a varied position requiring strong organisational skills and attention to detail.

Key Responsibilities

Communicating with customers via email and telephone, providing updates on commercial matters
Creating new customer accounts and maintaining accurate records for existing clients
Processing customer orders using ERP systems and responding to order progress enquiries
Managing invoicing and order acknowledgement processes
Handling quotations and supporting contract review activities
Providing support to external Sales Engineers
Processing customer claims, returns, and credits
Updating and maintaining CRM systems
Liaising with European sales teams to gather information and support customer requestsAbout You

Previous experience in a customer service or similar administrative role
Educated to GCSE level (Grade 4/C or above) in English and Maths (or equivalent)
Strong working knowledge of Microsoft Office, particularly Word and Excel
Highly organised with the ability to prioritise workload and work under pressure
Experience with ERP/MRP systems is desirable but not essential
Background in engineering or manufacturing would be advantageousWhat's on Offer

33 days holiday including bank holidays (with a Christmas shutdown allocation)
Private healthcare after successful completion of probation
Generous pension scheme
Employee benefits platform offering retail discounts and cashback
24/7 Employee Assistance Programme (EAP)
Cycle to work scheme
Profit sharing scheme
Company sick payIf you are enthusiastic, friendly, and have a passion for supporting others, this position is perfect for you.
Apply now to join our client's team.

If you experience any issues applying, please send your CV along with the name of the role you are applying for to (url removed).

Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.

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