Renewals Management
- Manage the full lifecycle of contract renewals for video conferencing products and services.
- Track upcoming renewals using CRM / ERP systems and ensure timely customer engagement.
- Prepare and issue renewal quotations for licenses, subscriptions, support, and maintenance contracts.
- Work with Sales and Account Managers to maximise renewal rates and identify upsell opportunities.
- Follow up with customers to secure renewal orders before contract expiry.
Contract Administration
- Create, review, and maintain customer contracts, renewal schedules, and service agreements.
- Ensure all contract terms, pricing, and product details are accurate.
- Maintain contract records in CRM / contract management systems.
- Support the creation of multi-year agreements and enterprise agreements.
Customer & Vendor Coordination
- Act as a point of contact for customers regarding renewals, licensing, and contract queries.
- Work with vendors / distributors to obtain pricing and renewal quotes.
- Ensure correct licensing and support coverage for video conferencing platforms.
Commercial Support
- Assist Account Managers with pricing, proposals, and contract structures.
- Identify opportunities for upgrades, additional licenses, or new services.
- Provide renewal forecasts and reports to management.
Systems & Reporting
- Maintain accurate renewal data in CRM.
- Produce renewal reports and expiry reports.
- Monitor renewal performance and highlight risks.
Required Skills & Experience
- Experience in renewals, contracts, sales support, or customer success.
- Experience working with technology, AV, UC, SaaS, or video conferencing products preferred.
- Strong attention to detail and organisational skills.
- Ability to manage multiple contracts and deadlines.
- Strong communication skills
Salary description
£30000.00 - £35000.00 per year