Field Service Engineer

JOB TITLE: Field Service Engineer

LOCATION: Hertfordshire & North London

SALARY - £32,500 Rising to £36,500

JOB PURPOSE:

To service, maintain and fault find on vehicle wash machines in line with the service agreements, within your agreed geographical limit.

Responsibilities:

• Field Service Engineers are responsible for servicing and maintenance of the company’s full range of vehicle wash machines. This will include attending to all breakdowns, fault-finding, and repairing both mechanical and electrical faults.

• Carry out chemical top-up on the machines as instructed and complete the appropriate paperwork.

KNOWLEDGE / SKILLS / EXPERIENCE:

Essential:

• Full valid driving licence applicable to the UK

• To have an understanding of mechanical plant operation and electrical systems and to demonstrate this through work experience.

• Have good interpersonal skills to communicate with both customers and internal staff.

• Be able to work on your own initiative and ability to work to a high standard of work.

• Demonstrate that you have a good understanding of meeting customer needs and experience of being the face of the company.

• Experience in using different customer portals for logging in/out of jobs with the use of a tablet device.

Desirable:

• Formal qualification in mechanical and electrical engineering

• Experience within the car wash industry.

• Experience with 3-phase.

Package:

• Basic starting annual salary of £32,500 rising to £36,500 after 6 month probation period

• Working hours Monday to Friday – base of 9hrs per day (45 hrs pw) Home to Home

Working 1 in 4 weekends – base of 8hrs on a Saturday and 8hrs on a Sunday

• Paid from home to home

• Approved overtime paid during the week as 1.75

• Approved overtime paid on Saturdays at 1.75 over and above 8 hours once core hours have been achieved

• Approved overtime paid on Sundays at 1.75 over and above 8 hours once core hours have been achieved

• 3 Monthly individual performance bonus targets to hit PPM and machine availability as part of the bonus scheme.

• Annual company performance bonus entitlement after probation period completed and on weekend rota.

• Company van that can be used for private use (HMRC taxation will apply)

• Holiday scheme of 22 days rising to 25 days per annum plus an 8-day allowance in respect of public and bank holidays

• Health cash plan and shopping portal discount scheme (HMRC taxation will apply)

• Workplace pension scheme – statutory rules apply