My client is looking for an IT Support Engineer to manage BAU workload and ticket excess. The ideal candidate will be a personable IT Support Engineer with a professional passion for providing high quality IT support services. There will also be additional M365 project work that you can take part in.
Key responsibilities of the IT Support Engineer:
- Handling 1st / 2nd line support tickets.
- Provide first point of contact IT support for users across the business.
- Log, categorise, and prioritise incidents and service requests.
- Joiners Leavers Movers (JLM)
- Escalating complex issues to senior teams.
- Access Requests.
- Setting up devices.
- Additional project work including helping a M365 tenant migration.
IT Support Engineer Experience/Technologies:
- Must have experience using the Microsoft stack including Office 365 – Administration and support.
- Active Directory – User support.
- Understanding of Windows 10/11 operating system – Administration and support.
- Excellent communication skills.
The Successful Candidate will be able to commit to 5 days a week onsite near Canary Wharf.
Apply now to speak with VIQU IT in confidence about this IT Support Engineer opportunity. Or reach out to Matt Farrell via the VIQU IT website.
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Salary description
£180.00 - £200.00 per day