Administrator - Wigston

Administrator

Overview

We are seeking a highly organised and customer-focused Administrator to support our internal sales function. This role plays a key part in maintaining strong customer relationships, ensuring accurate order processing, and supporting the smooth day-to-day running of sales operations.

Key Responsibilities

Account Management

Act as the primary administrative point of contact for assigned customer accounts
Build and maintain strong client relationships through excellent customer service
Support onboarding of new customers, including account setup and documentation
Respond to customer enquiries relating to orders, pricing, lead times, and delivery schedules
Assist in resolving customer queries by coordinating with internal departments such as Sales, Operations, Finance, and Logistics

Sales Support & Coordination

Prepare accurate quotations, proposals, and sales contracts
Process customer orders and ensure timely and accurate entry into the ERP system
Monitor order progress and provide proactive updates to customers
Produce and support sales reports, forecasts, and KPI tracking
Provide administrative support to the sales team, including meeting preparation, presentations, and follow-ups

Administrative & Operational Duties

Maintain accurate customer records, pricing, and contract information
Support invoicing processes, credit checks, and payment follow-ups in collaboration with Finance
Ensure ERP system data is consistently up to date
Assist with organising customer visits, meetings, and trade events

Process Improvement

Contribute to continuous improvement of customer service and sales administration processes

Skills & Experience

Essential

Previous experience in sales administration, account management, or a similar role
Strong communication and interpersonal skills
Excellent organisational and multitasking abilities
High attention to detail and accuracy
Proficiency in Microsoft Office (Excel, Word, Outlook) and ERP/MRP systems
Ability to work independently and as part of a team

Desirable

Experience in a fast-paced commercial or sales environment
Familiarity with sales reporting tools and data analysis

Personal Attributes

Customer-focused with a proactive approach
Strong problem-solving skills and a positive attitude
Professional, adaptable, and confident
High level of ownership and accountability
Ability to remain calm under pressure

Additional Responsibilities

Maintain strict confidentiality of customer information
Adhere to quality standards and company procedures
Follow health and safety guidelines at all times
Ensure proper use and care of company systems and equipment Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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