Customer Service Administrator

SF Recruitment have partnered with an organisation in Wolverhampton (WV10) that are looking to recruit a Customer Service Administrator on a temporary basis for around 3 months. This role could possibly go permanent.

Pay rate: £15 per hour
Working pattern: Monday to Thursday 8am-4pm, Friday 2.30pm finish. Site based

Responsibilities will include:

-Ensure the accuracy and efficiency of customer orders in the ERP system.
-Coordinate effectively with Sales & Marketing departments to ensure correct pricing and terms.
-Provide support to Logistics in creating necessary documents for shipments.
-Address and resolve customer inquiries, issues, returns, and complaints promptly.
-Participate in the rotation for after-hours coverage to address supply issues.
-Maintain integrity and accuracy of customer data within the ERP system.
-Conduct integrity testing for system upgrades or fixes.
-Complete all required training within the allotted timeframe.
-Act as a backup for other Customer Experience Specialists as needed.
-Adhere to company quality policy and compliance programs in all duties performed.

Key Skills and Requirements:

-Proficient in MS Word, Excel, Outlook, and SharePoint.
-Familiarity with corporate enterprise systems, particularly SAP.
-Excellent verbal and written communication skills.
-Strong ability to work within established business systems.
-Understanding of compliance laws and documentation.
-Ability to build and maintain internal and external business relationships.
-Capacity to manage customer requirements independently.
-Willingness to work flexible hours, including evenings, weekends, and holidays to cover emergency hotlines.
-Minimal travel required