Location: Hounslow, West London - Hybrid working (3 days office/visits, 2 days remote)
Hourly rate £21.91 PAYE / £29.15 Umbrella per hour
Contract Length: 6-month contract (possibility of extension)
Working Pattern: Full Time, Monday - Friday, 36 hours
ASAP Start
About the Role
We are seeking an experienced Housing & Tenancy Officer to join our team and act as the primary point of contact for residents across a patch of approximately (Apply online only) general needs properties. This is a fast-paced and varied role where you will be responsible for delivering high‑quality tenancy management services and ensuring compliance with relevant legislation and organisational policies.
Key Responsibilities
Manage a designated patch of general needs tenants, providing responsive and proactive tenancy support.
Oversee mutual exchanges and successions in line with current legislation.
Carry out tenancy audits across 20-30% of your stock annually.
Complete resettlement visits, 9‑month tenancy checks, and other routine visits.
Monitor and support compliance with gas safety requirements.
Handle low‑level antisocial behaviour (ASB) issues and support residents with more complex cases.
Work closely with the legal team on the collaborative management of legal cases.
Partner with key internal teams including Income, Tenancy Sustainment, and ASB, as well as wider services and stakeholders.About You
You are an experienced Housing Officer who can confidently manage a diverse workload and "hit the ground running."
You have a strong understanding of housing legislation, tenancy procedures, and best practice.
You are collaborative, resilient, and committed to delivering excellent resident-focused services.
Although training will be provided on internal housing systems and council processes, a solid foundation in tenancy management is essential.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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Salary description
£21.91 - £29.15 per hour