Service Support Worker

The Service Support Worker role provides practical and emotional support to vulnerable adults particularly after hospital discharge to help them regain independence and stay safe at home. It involves assessing needs, carrying out support plans, and assisting with essential daily tasks such as welfare checks, appointments, shopping, and prescription collection.

Client Details

The organisation is a well‑established, community‑focused provider of practical support services, known for helping individuals maintain independence and wellbeing during challenging periods. They operate across the region with a strong reputation for compassionate assistance and high‑quality frontline support.

Description

Provide practical and emotional support to vulnerable adults, including welfare checks and check‑in calls.
Deliver flexible, reactive support to individuals following hospital discharge.
Respond to referrals from clinicians and community health professionals.
Assess service users' needs and follow an agreed support plan.
Assist with essential tasks such as attending appointments, shopping, and collecting prescriptions.
Help prevent hospital readmission by offering ongoing tailored support.

Profile

Successful Candidate Profile

Compassionate, patient, and able to provide emotional reassurance to vulnerable individuals.
Strong communicator who can engage confidently with service users, clinicians, and community partners.
Highly organised with the ability to follow support plans and maintain accurate records.
Proactive problem‑solver who can respond calmly and flexibly to changing situations.
Professional, confidential, and able to handle sensitive information appropriately.
Comfortable working independently and travelling across the local area in a service vehicle.
Knowledge of how NHS and social care services operate and how to signpost effectively.

Essential Requirements

Full UK Manual Driving Licence (mandatory for driving service vehicles).
Valid Enhanced DBS Certificate
Ability to work a flexible schedule within weekday hours.
Right to work in the UK.

Job Offer

What's on Offer

Competitive hourly rate of £14.12 per hour.
Guaranteed 35 hours per week, Monday to Friday.
A meaningful, people‑focused role making a real difference in the community.
Full training and ongoing support, no previous care experience required.
Opportunity to build a long‑term career within health, social care, or community services.
Supportive team environment with strong values and a focus on wellbeing.
Use of a company vehicle for travel during working hours.
A varied, fulfilling role with day‑to‑day independence and flexibility