Walsall
£40,000 - £50,000
The Role
We are partnering with a leading precision engineering business operating within highly regulated industries to recruit an experienced Account Manager.
This is a pivotal role focused on managing and developing key customer accounts within a complex manufacturing environment. You will act as the primary point of contact for customers, ensuring exceptional service delivery while building strong, long-term relationships.
Working closely with internal teams across engineering, production and quality, you will play a critical role in ensuring customer requirements are translated into operational delivery, supporting the successful execution of programmes within demanding sectors such as aerospace and defence.
What will you be doing?
* Acting as the main commercial contact for strategic customer accounts within a manufacturing environment
* Building strong relationships with key stakeholders, both operationally and at senior level
* Gaining a deep understanding of customer requirements, specifications and delivery expectations
* Leading customer review meetings focused on performance, quality and future opportunities
* Collaborating closely with engineering, production, planning and quality teams to ensure successful delivery
* Monitoring order progress and proactively managing risks to delivery schedules
* Providing accurate and timely updates to customers regarding order status and production schedules
* Supporting contract review processes to ensure technical and commercial requirements are clearly understood
* Identifying opportunities to grow existing accounts and support long-term partnerships
* Managing and resolving customer queries, concerns or complaints effectively
* Producing account performance reports, forecasts and maintaining accurate data within internal systems
* Representing the business professionally during customer visits, audits and meetings
* Supporting continuous improvement initiatives to enhance customer experience and delivery performance
What will you bring to the party?
* Proven experience in an Account Manager role within a manufacturing or engineering environment (essential)
* Experience working within precision engineering, aerospace, defence or other highly regulated industries is highly desirable
* Demonstrable experience managing key or strategic customer accounts
* Strong understanding of manufacturing processes, order lifecycle and delivery coordination
* Experience working cross-functionally with engineering, production, quality and supply chain teams
* Excellent communication and stakeholder management skills
* A proactive, organised and solutions-driven approach
* Strong IT skills, including Excel and experience with ERP/CRM systems
* Ability to understand technical requirements and translate them into customer-focused solutions
* A degree in Business, Engineering or a related discipline is advantageous but not essential
Salary description
£40000.00 - £50000.00 per year