IT Infrastructure Engineer

Your new company
This leading further, and higher education provider has been delivering technical and professional training for over 100 years, supporting thousands of learners each year across multiple campuses in the Lancashire area. As one of the largest college providers of higher education in England, it offers a wide range of career‑focused courses, apprenticeships and degree‑level programmes designed in partnership with industry to meet real workforce needs. With strong links to a top UK university and a long‑standing reputation for high‑quality teaching, the organisation combines industry‑standard facilities, expert staff and an inclusive, supportive learning environment. Its specialist centres provide hands‑on, future‑focused training that prepares learners for skilled employment in key regional and national sectors. Ambitious, innovative and deeply connected to local industry, the organisation plays a central role in developing talent, driving economic growth and creating meaningful opportunities for learners at every stage of life. With an ever expanding IT team, plus the upcoming merger with another college, the organisation is looking to further expand their IT team by appointing an IT Infrastructure Engineer for a 12-18 month contract, with potential for further opportunities.
Your new role
Reporting to the Infrastructure Team Lead, this role is responsible for delivering planned changes and project work on time and to scope, while providing efficient, reactive and proactive support across the IT infrastructure. You'll troubleshoot and resolve escalated incidents and service requests within agreed SLAs, maintaining strong communication with stakeholders across the organisation. The position involves creating and updating infrastructure documentation, ensuring compliance with asset management and change management procedures, and using monitoring tools to provide proactive support and vulnerability remediation. You will prioritise IT security in all activities, contribute to continuous improvement initiatives, support IT projects with specialist expertise, act as an escalation point for junior colleagues, and produce operational reports for IT management.
What you'll need to succeed
In order to be successful for this position, you will have experience providing third line IT support as part of an infrastructure team, handling escalated incidents and fulfilling change requests. From a technical perspective, you will ideally have experience of VMware, Microsoft 365, Physical and Virtual servers, print management solutions, Active Directory, Group Policy and, ideally, MS-SQL Server. It is essential that you have worked at third line level, and will be ideal if you have experience working in the education sector.
What you'll get in return
In return, you will be paid a competitive salary of between £34,000 and £42,000, which is dependent on experience providing a high level of IT infrastructure support, and based on sector experience. You will also receive a generous benefits package, which includes a local government pension scheme, 30 days holiday (plus bank) and access to various lifestyle benefits, such as access to an employee assistance programme, free flu vouchers and eye tests, access to a wellbeing hub, free car parking and a free healthy breakfast. This is an incredibly exciting time to be joining this growing organisation where you will have the opportunity to further develop and therefore gain access to further career opportunities.
What you need to do now

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