Peterborough – Permanent – Hybrid
£65,000 - £70,000
VIQU has partnered with a large, growing organisation to recruit a Service Delivery Manager to lead and transform IT support across a national network. This is a newly created opportunity to build a centralised function from the ground up, bringing structure, governance and consistency to a highly distributed environment. The Service Delivery Manager will play a key role in shaping strategy, implementing ITIL-aligned processes, and improving outcomes for over 75,000 users. This role is ideal for a Service Delivery Manager who thrives in ambiguity and wants to design and deliver a best-in-class function.
Key Responsibilities:
Design and implement a centralised IT support model.
Establish governance, SLAs, and performance frameworks.
Embed practical ITIL processes and best practices.
Lead and manage a team of 6 Regional Managers.
Oversee delivery across a distributed IT function of 160 staff.
Drive consistency across multiple regions and sites.
Act as a key stakeholder contact across the organisation.
Collaborate with transformation teams to enhance operations.
Monitor performance and continuously improve service quality.
Manage stakeholder expectations in a complex environment.
Key Requirements:
Strong background in ITSM, service delivery, or MSP environments.
Proven experience building or transforming functions.
Strong knowledge of ITIL frameworks and application.
Experience managing managers and multi-layered teams.
Ability to work effectively in ambiguous environments.
Excellent communication and stakeholder management skills.
Strong analytical, planning, and problem-solving ability.
Experience within large, multi-site organisations.
Apply today to speak with VIQU in confidence or contact Belle Hegarty via the VIQU website.
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Service Delivery Manager
Peterborough – Permanent – Hybrid
£65,000 - £70,000
Salary description
£65000.00 - £75000.00 per year