Job Title: Administrator
Job Type: Full Time; Permanent
Hours: Monday - Friday 8:30 AM - 5:00 PM (1hr lunch)
Salary: up to £27000 per annum
Location: Barnstaple
About the Administrator role:
We are looking for an enthusiastic and motivated individual to join our Internal Support team. Reporting directly to the Department Team Lead, the successful candidate should have proven administrative experience, strong contact handling and listening skills, be adaptable, numerate and have a good eye for detail. Candidates must be fully conversant with MS Office (particularly Word & Excel). The ability to multitask, prioritise and manage time effectively is essential.
Duties and Responsibilities of the Administrator:
Handling incoming calls to the business.
Resolving customer general enquiries relating to the tracking of deliveries, stock availability and product lead times.
Handling customer product returns.
Working alongside the Internal Support team lead to manage our Non-Conformance Reporting.
Processing credit notes and undertaking stock adjustments.
Assisting the Sales Team in preparing Quotations.
Processing customer card payments.
Assisting with both sales and purchase order processing and associated tasks.
Email management of the department's inbox.
Providing administrative assistance to the Operations Manager.
Assisting in the preparation of Safety Data Sheets.
General system data input and data cleansing Skills & Requirements of the Administrator:
Excellent written and verbal communication skills
Excellent telephone manner
Attention to detail and ability to keep up to date records
Strong customer service skills
Excellent time management and organisational skills
Ability to process transactions
Able to coordinate with other departments and team members
Flexibility to support with administrative tasks to meet business needs
Proficient in MS Office and SAP/ERP and CRM software
Benefits for the Administrator:
Company pension
Free Parking
23 days holiday (increasing to 28 after 5 years' service) + Bank Holidays Cooper Golding acts as employment business for the supply of permanent workers
Salary description
£26000.00 - £27000.00 per year