Akkodis are currently working in partnership with a leading service provider to recruit an experienced Salesforce Business Analyst to take responsibility for consulting with internal customers and the wider business to discovery and design systems and solutions.
The Role
As a Salesforce Business Analyst you will work with project teams to design and implement business solutions, including systems and processes. (e.g. Salesforce, AI)
Along with a highly competitive salary there is the flexibility of hybrid working and the opportunity to develop your skills with further training and certifications.
The Responsibilities
Collaborate with stakeholders to identify business needs, goals, and objectives.
Conduct research and analysis to identify trends and best practices in the industry.
Develop and document business requirements, including functional specifications and user stories.
Work with project teams to design and implement business solutions, including systems and processes.
Analyse data to identify trends, patterns, and opportunities for improvement.
Prepare reports and presentations to communicate findings and recommendations to stakeholders.
Monitor and track project progress, identifying potential issues and risks and providing recommendations for mitigation.
Support the testing and validation of new systems and processes to ensure they meet business requirements.
Provide training and support to end-users to ensure successful adoption of new systems and processes.
The Requirements
A broad range of IT knowledge including infrastructure, security, and applications
Strong knowledge and experience of Salesforce (ideally ServiceCloud)
Sound understanding of digital landscapes
Understanding and mapping user journeys
Experience managing IT projects spanning multiple teams and business areas
Experience in working in an Agile environment
Strong written, verbal and visual communication skills
Writing and refining user stories, including definition of Acceptance Criteria
Facilitating discovery and design sessions with the to define requirements and the solution
Ability to build and maintain good Client relationships
Strong decision making and judgement, influencing, and presentation skillsIf you are looking for an exciting new challenge to join a growing organisation and play a key role in its continued success, please apply now.
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website
Salary description
£40000.00 - £48000.00 per year