Visitor Experience Supervisor

Attraction Supervisor/ Retail & Admissions Supervisor - Guildenacre & The Helmingham Estate are seeking an Attraction Supervisor / Retail & Admissions Supervisor to join their team in this full-time, permanent position, based at Helmingham Estate on the outskirts of Ipswich, Suffolk.
Company benefits include:
* Competitive Salary: £28,000 – £30,000 per annum (dependent on experience)
* Holiday: 23 days holiday + Bank Holiday
* Additional: Company pension, employee discount in shop/café, staff passes to events and experiences and a lovely working environment
About the role:
Step into a story! As the Attraction Supervisor /Retail & Admissions Supervisor, you will be the steward of the enchanting world of Guildenacre. You will oversee daily admissions and retail operations, lead a team of storytellers, wayfinders, and treasure keepers, and ensure every guest leaves spellbound. You will also support Helmingham Hall’s gardens, events, and estate operations, blending history, heritage, and hospitality into seamless, memorable experiences – a truly unique role! Working hours are flexible but the standard hours are 9 – 5.30 with an hour’s unpaid break. This would include weekends from March – October and when required for events out of these months.
Duties and Responsibilities include:
* Guardian of the Gate: Oversee admissions, ticketing, and guest flow, ensuring every arrival feels warm, welcome, and magical
* Curator of Curiosities: Lead retail operations, from stock and merchandising to cash handling and financial reconciliation, keeping the shop brimming with wonder
* Keeper of the Team: Train, inspire, and schedule your storytellers and treasure keepers, fostering a culture of kindness, accountability, and enchantment
* Ensuring the magic: Maintain health, safety, and safeguarding across the site, protecting both visitors and magic. Resolve guest queries with calm confidence, always preserving the sense of wonder
About you:
As the Attraction Supervisor /Retail & Admissions Supervisor, you will be equal parts organiser and storyteller, a practical dreamer who can keep the magic alive while ensuring the wheels of operations turn smoothly. You bring previous supervisory experience in retail, hospitality, attractions, or visitor experiences, strong financial and stock management skills, and the ability to inspire a team. You are calm under pressure, warm with guests, and able to work independently, always thinking creatively to protect the magic in every detail. You will need your own transport due to the rural location, as there is no public transport.
About Guildenacre & Helmingham Estate:
Guildenacre is an immersive woodland play experience where families step into a living story, encountering the Guardians and exploring a world of courage, curiosity, and imagination. Helmingham Hall, home to the Tollemache family for over 500 years, spans 5,600 acres of Suffolk countryside, with award-winning gardens, a 400-acre deer park, and a lively programme of events and hospitality. Together, they offer a rare blend of enchantment, heritage, and operational excellence.
If you have the relevant skills and experience for the Attraction Supervisor / Retail & Admissions Supervisor role and would like to join this magical team, please apply by submitting an up-to-date CV including as first page a covering letter outlining why you feel you are the ideal steward of our enchanting world of Guildenacre, as soon as possible. We look forward to welcoming you.
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No recruitment agencies, please
Additional keywords: Attraction Supervisor, Retail Supervisor, Admissions Supervisor, Visitor Experience, Attractions Management, Retail Management, Customer Service, Staff Leadership, Heritage Attractions, Event Support, Stock Control, Health & Safety, Suffolk, Enchanted Woodland, Family Experience
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