Location: Burgess Hill
Salary: £15 p/h
Contract Type: 6‑month initial contract
Our client is looking for a proactive, relationship‑driven Account Manager (Customer Service) to join their fast‑paced and friendly team. This role is ideal for someone who excels in client communication, enjoys managing accounts end‑to‑end, and ideally has experience working with SAP or similar systems.
As an Account Manager, you'll be responsible for nurturing customer relationships, managing orders and service requests, and ensuring every client receives a smooth and professional experience. You'll work closely with internal teams to resolve issues, coordinate deliveries, and maintain accurate account information, playing a key role in supporting operational excellence.
Key Responsibilities
Act as a primary point of contact for assigned customer accounts, delivering high‑quality service and support.
Manage and process customer orders, quotations, returns, and queries using SAP (training provided if needed).
Build strong customer relationships through proactive communication and follow‑ups.
Collaborate with logistics, procurement, engineering, and sales teams to ensure accurate and timely order fulfilment.
Maintain up‑to‑date customer information, pricing, and documentation within internal systems.
Investigate and resolve customer issues promptly and professionally.
Support continuous improvement activities, helping to streamline customer service and account management processes.
Skills & Experience Required
Experience in account management, customer service, or a commercial support role.
Strong organisational skills and excellent attention to detail.
Confident communicator, able to build rapport with customers, suppliers, and internal stakeholders.
Proficient in Microsoft Office (Excel, Outlook, Word); SAP experience highly desirable.
Able to handle multiple priorities in a fast‑moving environment.
Proactive, solution‑focused, and positive team player.Please note: Due to high application volumes, only shortlisted candidates will be contacted.
If you experience issues uploading your CV, please email it to (url removed) with the job title in the subject line.
Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.
Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - (url removed).
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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Salary description
£15.00 - £15.00 per hour