The Role
You will be responsible for managing the day-to-day scheduling/administration of the reactive and or planned repairs service in such a way that the performance customer service targets are continuously met.
Responsibilities
Manage all resource planning activities to ensure maximum efficiency
Enable K.P.I’s to be met weekly by ensuring all jobs and appointments are met
Check K.P.I performance weekly and analyse service failures to implement solutions
Audit performance weekly and any errors bought to your team’s attention. (These must be kept for monitoring purpose.)
All reporting sent via business management are inspected and updated by yourself or your team promptly, any errors from this to be kept for auditing purposes above
Providing customer service to residents and customers
Dealing with queries from residents, changing appointments
Arranging appointments for residents
Assist when required to undertake customer satisfaction surveys
Attend meetings as requested and deliver service updates to your team at your internal meetings
Participate in ensuring a positive team spirit within contract
Making sure ID badges are worn and office attire is correct at all times
Follow the company’s policies and procedures at all times
Cooperate with colleagues from other Departments in a timely manner if and when necessary
Assisting with people management issues
Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance
About You
Call centre environment
Maintenance/ repairs background
Excellent Telephone Manner
Customer Service focused
Excellent Communication skills
Ability to identify problems
Ability to identify customers’ needs
Willing to go the extra mile to deal with a difficult situation
Ability to prioritise issues
Ability to meet tight deadlines
Ability to work under pressure
Attention to detail
Team player
People Management
What We Offer
25 days’ annual leave + bank holidays
Long-service awards recognising key milestones
Perkbox: discounts on coffee, cinema, travel, wellbeing and more
1 paid volunteer day per year
Training, support and progression — AxisCLC promotes from within
Inclusive culture with a focus on wellbeing, teamwork and continuous improvement.
Why Axis CLC?
Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You’ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career.
Our Commitment to Inclusion
Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know
Salary description
£34000.00 - £34000.00 per year