Customer Order Coordinator

Join Northwood and take a key role in our supply chain, guiding customer orders from confirmation through to delivery.

You’ll play an active part in keeping everything moving, taking proactive steps at every stage to ensure a smooth, efficient journey from order to despatch.

About the RoleAbout you:

You’re proficient in repetitive order processing with high attention to detail. You are a self-starter, relying on your own initiative to overcome obstacles, and you ensure accuracy of information.

You are computer literate and conversant with Microsoft Office/365, SAP/ERP (and similar systems).

You will demonstrate:

•Clear, consistent, and respectful communication with internal and external stakeholders, and your colleagues.

•An adaptive and responsive approach to competing priorities while maintaining focus on wider objectives/priorities.

•Persevering approach to problem solving, with the curiosity to investigate the issue, collaborating with your colleagues.

•Commitment to continuous learning and development, keeping abreast of our latest product information, industry trends, digital systems, and customer demands.

Your day to day:

You’ll play a key part in keeping our customer operations running smoothly. Every day, you’ll work across a variety of customer systems to process orders with accuracy and care, ensuring everything is set up exactly as it should be.

To keep deliveries moving, you’ll be in regular contact with hauliers and storage providers sharing the right documentation, arranging bookings, and making sure loading schedules and related documents are fully up to date. Your organisation will help ensure products reach customers on time, exactly as promised.

You’ll also keep a close eye on demand plans, working with Production Planners to spot any potential stock issues before they become a problem. Your ability to anticipate and communicate will help keep the whole process running efficiently.

As the first point of contact for customer order enquiries, you’ll handle questions with confidence and investigate any issues that arise. You’ll also work closely with the National Account Manager to support individual customer needs, especially where processes or requirements vary.

Benefits
Company pension
Life assurance
Sick pay
Free company products
Free on-site parking
Food, retail, holidays, cinema, and gyms discounts
Wellness programmes, including Employee Assistance Program and OnDemand GP service
Free early access to pay scheme
Salary sacrifice schemes
Employee referral scheme

Requirements