Operations Manager

Operations Manager

Location: South West of England

What’s in it for you

We believe in looking after our people, and it shows. When you join Ipsum, you’re not just taking a job — you’re starting a career with real support behind it.

25 days annual leave plus bank holidays

Option to buy up to 5 additional holidays

Group Personal Pension Plan

Career development and progression with professional qualifications

24/7 virtual GP and mental health support

Cycle to Work scheme

Discount club including supermarkets, phone bills, gyms and more

Life assurance cover

Long service recognition

Enhanced Maternity Pay

Paid volunteering opportunities

About the role

As an Operations Manager, you will support the Regional Director South by leading the operational and commercial performance of the framework within the region. You will translate strategy into effective delivery and ensure strong performance across time, cost, quality and safety. You will provide leadership across all projects, strengthen operational resilience and ensure high quality service delivery that meets regulatory, contractual and customer expectations.

Operational Leadership and Service Delivery

Lead day to day operations in line with regional strategy

Support delivery planning, forecasting and programme development

Act as senior operational contact ensuring KPIs and SLAs are achieved

Provide operational updates and performance reporting

Lead and coach operational teams to ensure capability and engagement

Manage resource planning across maintenance, reactive works and project support

Ensure accurate job planning, scheduling and reporting through Ipsum systems

Monitor performance, address issues and implement improvements

Drive operational resilience and continuous improvement

Safety, Compliance and Quality

Ensure compliance with Health, Safety, Environmental and Quality standards

Champion a strong safety culture

Lead incident response and restoration activities

Review incidents and audits and embed corrective actions

Ensure delivery meets company, client and regulatory expectations

Customer and Stakeholder Management

Manage escalations professionally to achieve positive outcomes

Build strong relationships with customers, partners and stakeholders

Represent the region at client forums and operational reviews

Support development of Ipsum’s brand reputation and future opportunities

About you

Qualifications and Professional Memberships

Experience in at least two of the following sectors: Construction, Utilities or Framework delivery

Proven leadership experience managing operational teams

Strong organisational, planning and decision making abilities

Experience in customer facing or contractual environments

Excellent communication and stakeholder management skills

Full UK Driving Licence

Knowledge and Experience

Strong leadership and team building skills

Excellent communication and interpersonal abilities

Ability to manage unexpected challenges with creative problem solving

Solid commercial, financial and analytical understanding

Proven delivery of key targets and resource management

Experience working with different contractual arrangements

Track record delivering project portfolios

Ability to thrive in a high performing environment

Equal Opportunities

We welcome applications from all backgrounds and are committed to building a diverse and inclusive workforce. Please review our Privacy Policy before applying to understand how we process your data in line with GDPR.

Next steps

If you are interested in this opportunity, please apply or contact the Careers Team for more information