Internal Account Manager

Our well established client are looking for an experienced Internal Account Manager to join their internal sales team on a permanent basis.

Reporting in to the Internal Sales Manager, you will still be responsible for driving sustainable financial growth by increasing sales and building strong relationships with customers and prospects.

This role involves managing existing customers and targeting new business opportunities, through effective telecommunication and driving profitable growth within specific market segments and identified by the company's focus industries, whether independent, part of buying groups or national chains.

Your key duties and responsibilities will include:

Conduct outbound calls to develop and maintain strong customer relationships to drive sales growth.
Conduct outbound calls to cold prospects and gone away customers to generate business opportunities.
Pass qualified leads to the external business development team to advance through the sales pipeline.
Re-engage gone away customers to explore renewal or upsell opportunities.
Analyse customer purchasing patterns to identify any gaps in sales or potential revenue leakage.
Identify and pursue new business opportunities within existing customers, through targeted telecommunication efforts.
Collaborate with all Sales & Customer Service teams to develop and support new opportunities and merchandising requirements.
Collect and utilize customer information to enhance sales strategies.
Ensure CRM is fully updated with all relevant customer interactions.
Ensure the Sales Procedure and Policies are followed with all documentation adhered to.
Demonstrate high levels of business acumen and commercial knowledge to achieve growth targets.
Achieve and exceed individual and team KPIs, including call volumes, lead conversion rates, and opportunity progression.
Be accountable for meeting growth expectations in collaboration with the sales manager/director.
Collaborate with sales and marketing teams to align strategies and share insights.To be suitable for this challenging and rewarding role you will have the following key skills and experience:

Proven experience in sales and customer relationship management related environments
Strong verbal and written communication skills.
Ability to overcome objections and handle rejection.
Excellent organisational skills, with the ability to manage multiple tasks and follow-ups.
Analytical mindset, capable of gathering and interpreting market data.
A goal-driven attitude, motivated by hitting and exceeding targets.
Team player with a collaborative approach to working across departments.
Adaptable and able to quickly adjust to new information and strategies.
Strong telecommunication and organisational skills for effective customer engagement.
Ability to identify and target new business opportunities within existing customers.
Strong understanding of market and sales opportunities.You will receive a salary of around £34-38k (DOE) , bonus and benefits as well as ongoing training and development.

If you are committed to a permanent opportunity please send your CV and application over ASAP for consideration.

INDPERM