Based in Kirkcaldy | hybrid working available
Full Time role | 36 hours per week
12 month Fixed-Term Contract
Salary up to £47,000 per annum + benefits
Search Consultancy are delighted to be partnered with a leading business in Fife to recruit this brand new key role within their business.
The successful candidate will be responsible for leading the development, implementation and continuous improvement of their business processes & procedures, with a particular focus on customer service & training.
Duties involved in this role will include:
* Developing and implementing Standard Operating Procedures (SOPs) for the company's various sites, working closely with various internal stakeholders such as HR, Finance and Health & Safety
* Ensuring that SOPs align with organisational policy, statutory compliance and best practice
* Designing an operational framework for SOP's that is easily accessible to all staff and supports ongoing compliance
* Facilitating workshops, focus groups and staff engagement sessions to support process analysis & development of procedures
* Developing & rolling out a structured training and induction framework
* Create training materials and competency assessments in partnership with the wider business
* Building strong relationships with internal stakeholders including management across the business and it's sites
In order to be considered for this role your skills and experience should include:
* Extensive previous experience of Business or Process improvement with a focus on customer service from an operational standpoint - this experience is ESSENTIAL
* Strong organisational and time management skills - with the ability to multi-task & prioritise a sometimes very busy workload
* Some project roll-out experience would be very much preferred, although this is not essential.
* First class communication skills, both written & verbal - with the ability to influence & advise at all levels
* Solid IT skills including the use of MS Office
If this is the role for you, apply now!
Please note that only applicants who have the required skills and experience detailed above will be considered for this role.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Salary description
£42500.00 - £47500.00 per year