Day-to-day management of a team of 3-5 helpdesk technicians
Acting as the escalation point for complex or sensitive issues
Overseeing the UK office servers, which host core business systems
Collaborating with our wider infrastructure team on projects, upgrades, and incident response
Owning the end-to-end IT onboarding experience for new starters
Asset and Device Management
Working with stakeholders to document current processes and formalise them into clear, repeatable SOPs
Supporting physical IT tasks as needed - cabling, equipment moves, hardware swaps
This role includes an element of travel. You will occasionally be required to visit our other sites, including internationally, and initial training will take place at our US operations. If you possess a combination of the following skills, then LET'S TALK!
Proven experience in an IT management or senior IT role
Comfortable leading a small team and managing helpdesk operations
Confident working hands-on with hardware and physical infrastructure
Experience managing mobile devices (iOS) and associated accounts
Valid passport and willingness to travel internationally (approx. 10% of role, including initial US-based training)
Windows Server experience (Active Directory, Group Policy, DNS/DHCP)
Familiarity with Microsoft Exchange (on-premise or hybrid)
Experience supporting ERP or accounting systems is advantageous but not essential.
Background working in a multi-site or international IT environment
MDM platform experience (Intune, Jamf, or similar) is nice to have but not essential.
In return, you will be rewarded with the opportunity to shape and grow the IT function as the business scales, an enviable office environment in the Yorkshire Dales, with free on-site parking, and a tight-knit team.
Company Pension with salary exchange
Private Health Insurance
28 days annual leave, increasing with length of service
On-site catering and free on-site parking
Cycle to Work scheme (after probation)
Access to our employee discounts portal (after probation)
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Salary description
£65000.00 - £100000.00 per year